Blaupunkt offers an Advance Exchange scheme for in Warranty Repairs to current products. This scheme aims to reduce the time taken to resolve warranty issues and provide a choice for customer service options. Please contact us for model availability, exchange deposit and core value

How does it work?
Upon receipt of an eligible request, we will ship an equivalent reconditioned replacement unit, which will be delivered in a maximum of 3 working days - you can select a faster delivery at your cost if required. Once the replacement unit is operational (but no longer than 14days after receipt), you need to return your defective product with a copy of the warranty eligibility (valid proof of purchase). Once we have confirmed warranty eligibility your deposit will be returned to you.

How do I pay the deposit?
You can use any valid major credit card to cover the deposit. If you are a dealer and have an account then you can charge it to your account.

What will be refunded?
If you include a valid proof of purchase and the returned unit is accepted under the terms of the warranty, then your full deposit will be returned to you. Should the warranty not be upheld, then you will be refunded a portion (“core refund”) as a credit for the returned goods. Also, any missing items will be deducted from the refund.

What happens to the warranty on my product?
If your warranty claim is upheld, then the terms of your original warranty remain unchanged – the replacement product carries on in place of the defective product. Should your warranty not be upheld, then the exchange counts as a new transaction and carries a new, separate warranty for 90days from the date of the transaction. Your order confirmation or delivery note counts as proof of warranty.

How do I order a replacement product?
Contact our Customer Service Helpline at 800-562-5978 between 8:00 am and 5:00 pm Central Time, Monday to Friday (excluding holidays), who can assist in processing your request.

Further questions?
Please contact our Customer Service Helpline at 800-562-5978 Monday to Friday (excluding holidays).